Last updated: 3 May 2026
This policy applies to paid subscriptions and related fees for eazmybiz, the business software service operated by Televers Networks Private Limited (“we”, “us”), New Delhi, India. It covers cloud access to features such as quotations, packing lists, delivery challans, gate passes, visitor management, and related tools offered through the platform—not physical goods or third‑party marketplace orders.
The Free plan does not require payment. You may stop using the Service at any time; there are no fees to refund on the Free tier.
Paid tiers (for example Pro and Max) are billed according to the price, currency, and billing period shown at checkout or in your account once payment is connected. Taxes and charges may apply as stated at purchase. Until online billing is fully enabled in the product, any special commercial arrangements will be confirmed in writing (including start date, fees, and renewal).
If you are not satisfied with the paid services or the paid tier does not meet your expectations, you may request cancellation of your paid plan or subscription only within seven (7) calendar days from paid plan activation—meaning the date your paid tier becomes active on your account (for example, when your qualifying payment succeeds and we apply Pro, Max, or another paid tier, or the start date confirmed in writing if billing is arranged outside the product).
Requests received after that 7‑day period are not treated as cancellation‑on‑dissatisfaction under this policy (including for refund eligibility in section 5 for that reason). You may still have other options—such as turning off renewal through the Service or your payment provider when available—so the subscription does not continue past the current paid period, subject to our Terms & Conditions and applicable law.
To request cancellation within the 7‑day window, use the cancellation option in the Service when available, or contact us through the support or billing channel published for your account. We will confirm the request and explain what happens next, including when access to paid features ends.
Where we accept a timely dissatisfaction cancellation, paid access usually ends as we agree in that process. In other cases, cancellation of renewal typically takes effect at the end of the current prepaid period unless applicable law or your agreement with us requires otherwise.
We may issue a refund for eligible charges when you cancel or ask us to cancel the paid tier because the services are not suitable for you, only if your request falls within the 7‑day window in section 4 and is subject to fair usage—ordinary business use in line with your plan and our Terms, without abuse (for example manipulating or over‑using the platform solely to claim a refund, or behaviour that breaches acceptable use). We also honour mandatory rights under applicable law (including any statutory cooling‑off or consumer rules that apply to your purchase), regardless of that window.
We may also refund where we confirm a billing error, duplicate charge, or a technical failure on our side that materially prevented reasonable use during the period charged. Approved refunds are processed within the stipulated time in section 7 below (after we approve the request—you may be asked for account details, invoice reference, or other reasonable information to verify your request).
Please contact us before initiating a chargeback or payment dispute where possible so we can review the charge. Chargebacks may result in suspension of the account until the matter is resolved.
When a refund is approved, we will process it within the stipulated time: we aim for the amount to reach you via your original payment method within approximately 3–5 business days after approval. Banks and payment providers may add further delay; if so, that additional time is outside our direct control.
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page; where required by law, we will provide additional notice.
For cancellation, refund, billing, or support, email Televers Networks Private Limited at eazmybiz@televers.com, or reach us through channels published for eazmybiz, or through your organization’s account administrator.
See also our Terms & Conditions and Privacy Policy.